From booking a flight using Instagram to predictive analytics picking the perfect hotel for your business trip without even searching—what else will 2019 bring for mobile travel?
We spoke to 1,100 end travelers, 100+ travel industry professional and 8 leading experts to build our most comprehensive report yet.
Download the mega report to discover the trends that should shape your mobile strategy in 2019.
Get the free reportYou can now use just an Instagram photo to book a holiday. With 62% of millennials wanting more visual search technology, it’s clear that the next 20 years of search is going to look very different!
In our first trend, Dan Young, Head of Digital Experience at easyJet, explains why the airline is investing in visual search and how they are transforming the ways in which they connect with new audiences.
Download90% of all data that ever existed was generated in the last two years. Customers now expect more personalized experiences, so travel brands need to ethically mine data from multiple channels like social, mobile web, apps and chatbots to meet these expectations.
This focus on data, perhaps even more so than on technological innovations, spells a move from digitization to datafication, says Sharon Doyle, Global Head of Product at Travelport.
DownloadIn the last few years we've moved from a mobile-first world to, in many regions, a mobile-only world. What we do, the way we communicate and every touchpoint with a brand, is now being driven by mobile. We’re witnessing the rise of a phone planet, populated by a new species, the ‘Phono sapien’.
Here, Glenville Morris, Director of Digital Insights at Travelport Digital, explores how travel brands can engage with this new species.
DownloadVoice search has become the new normal, but in 2019 customer expectations will move on from just searching for information (“show me flights to New York”), to requesting an action be taken (“book a flight to New York”).
Manish Amin, CIO and Co-Founder of Yatra discusses how travel brands can prepare for this new frontier in search.
DownloadThere’s been an explosion in voice and travel brands are now focused on designing it right. That means identifying when to engage through voice (such as at home) or when to use text instead (like in a busy airport).
Understanding the customer’s context is essential to designing great user interfaces. Matthew Ovington, Head of UX at Travelport Digital, examines the factors travel brands must plan for.
DownloadAirlines no longer see themselves as, well…airlines! They’re now moving beyond air fares and selling a wider range of travel products and services, to create a better travel experience for customers.
Mark Lenahan, Head of Air and Rail Propositions at Travelport, discusses the changes coming down the tracks in 2019 as airlines move to a ‘retailer’ model.
DownloadWill my bag fit in the overhead locker? How much leg room will my seat have? What’s my hotel room going to be like? Augmented and virtual reality are some of the most exciting trends impacting travel and they’re already answering all of these questions for travelers ahead of their trip.
Colin Pierse, Senior Software Developer at Travelport Digital, explains why these once-futuristic trends are now becoming mainstream and how travel brands can adapt.
Download68% of travel brands are investing in predictive technologies in 2019.
Here, Travelport Digital Product Director, Mike Mulligan, looks at how predictive analytics could remove the ‘searching’ step in the travel process by choosing preferred hotels and flights for travelers, based on data from their previous trips.
DownloadWe conducted primary research with over 100 senior airline and travel industry professionals worldwide. These insights show how mobile will impact travel brands, and where they plan to invest their mobile budget in 2019.
Behind every trend is an expert who has their finger on the pulse of what will be the next big thing in mobile travel. Meet the authors who’ve shared their predictions on the top trends that will transform the mobile travel industry in 2019.
Dan Young
Head of Digital Experience, easyJet
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Dan is a high caliber digital experience specialist and innovative leader with a wealth of aviation and digital experience. He has worked in the industry for over 15 years, delivering pioneering solutions and driving commercial and customer experience results.
In his role as Head of Digital Experience at easyJet, Dan is responsible for all customer-facing mobile app development, associated mobile initiatives and innovation projects. He ensures easyJet are delivering best-in-class mobile customer experience through award-winning mobile leadership.
Sharon Doyle
Global Head of Product, Travelport
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Sharon is a globally experienced senior leader and has spent over 20 years in technology across a number of industries including travel, finance and telecommunications. She has a deep understanding of both technology and the travel industry, and how these come together to drive innovation and new ways of thinking about distribution.
In her role at Global Head of Product at Travelport she works closely with senior commercial and technology leadership teams to define and execute the overall product strategy, ensuring Travelport delivers world-class, customer centric, digital-first product propositions to its customers.
Glenville Morris
Product Director, Digital Insights, Travelport Digital
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Glenville has over 13 years' experience as a mobile professional in the travel, entertainment and retail sectors. Before joining Travelport Digital, Glenville worked across analytics, SEO and mobile at easyJet, primarily as a product owner for their apps and mobile site.
At Travelport Digital, Glenville heads up the Digital Insights team where he looks at market trends, operating system updates and how new technologies will affect the travel industry and customers now and in the future.
Manish Amin
Co-Founder & CIO of Yatra.com
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Manish Amin returned to India after having been based in London for close to three decades. He is a veteran of the travel industry with over 30 years of experience in the travel and IT sectors. 15 of those were with Ebookers, where he was responsible for managing 24/7 availability of the website and multi-location call centers.
Being an avid traveler himself, he co-founded Yatra along with his colleague Dhruv Shringi with an aim to make travel easy and hassle free for the Indian populace. At Yatra, he is responsible for new product development, building mobile technology and managing data centers. He has a voracious appetite for innovation and is constantly on the lookout for new avenues and technologies to help Yatra deliver a strong value proposition to its customers.
He brings with him vast knowledge and experience with proven success in Business Strategy, Sales/Call Centre Delivery, Operations Logistics, Travel Applications, Infrastructure, Software Development and Support Process. He is commercially astute with a passion for driving organizational change to deliver core business objectives.
Matthew has over 18 years’ UX experience in both in-house and agency and in industries as diverse as travel, finance, online retail, eGovernment and gaming. With his background in research and usability engineering, Matthew has in more recent years specialized in product design strategy and design integration.
As Head of UX, Matthew leads a global team of designers in Travelport, ensuring design is integrated into product management and development so that the next generation of Travelport products lead the industry in terms of customer experience.
With 23 years of industry experience across airlines, agencies, loyalty programs and industry bodies, Mark is a frequent speaker and contributor on topics such as customer experience, e-commerce, sales, distribution and loyalty in the travel industry.
As Head of Propositions for Airline and Rail at Travelport, Mark's mission is to represent the needs of airline and rail companies within Travelport and present them with a cohesive view of Travelport’s products and services.
Colin has more than 6 years' experience specializing in iOS development. In this time he has supported the development of iOS mobile apps for the entertainment, retail and online community sectors, including the launch of the first native online betting app for Paddy Power.
At Travelport Digital, Colin is the lead iOS developer on the easyJet team. He runs initiatives to identify and implement new innovative features and technologies that keep abreast of industry trends. Colin is committed to educating others, is a regular speaker at meetups and is involved in mentoring at coder dojos.
Mike has over 20 years' experience in the mobile industry working for companies such as Nokia, Blackberry and Telefonica O2, delivering digital services to mobile devices. Mike is a creative product manager with proven record of successfully developing products and introducing features to users.
At Travelport Digital, Mike heads up our product vision and strategy, ensuring customers are equipped with the world class solutions they need to be successful in a digital economy.
